Refund & Cancellation Policy

Last updated: October 19, 2026

Northshore Linguistics, LLC provides customized language services. Refund eligibility depends on the stage of work, expenses incurred, and the terms of the accepted project quote or agreement.

Before work begins

If you cancel before any work has started or nonrecoverable project costs have been incurred, you may request a refund of prepaid service fees, less any clearly disclosed, nonrefundable third-party charges that legally may be retained.

After work begins

For cancellations after work has started, we will review the completed portion, committed expenses, and agreed milestones. Any refundable balance will be calculated based on the project agreement and applicable law. We will explain the calculation before issuing a refund.

Completed and delivered work

Completed custom services are generally not refundable solely because the client no longer needs them. If you believe a deliverable contains an error or materially differs from the agreed scope, contact us promptly so we can assess and, where appropriate, correct the issue or offer a fair remedy consistent with the agreement and applicable law.

Voice talent and production costs

Human voice talent, studio bookings, and other third-party production commitments may be nonrecoverable once confirmed; any such conditions should be disclosed in the project quote.

How to request a refund

Email info@northshorelinguistics.com with your name, invoice or project reference, and reason for the request. Approved refunds are normally returned through the original payment method, subject to processor timelines.

This policy does not limit rights that cannot legally be waived under applicable consumer protection laws.